Unfortunately, the casino voided his balance apart from the original deposit and suspended his account with the explanation that he had a duplicate account. Since they used each other’s devices and payment methods several times, we had jest to reject the complaint. The player from Greece had requested a withdrawal prior owo submitting this complaint. The Complaints Team had advised the player that withdrawals might take some time owo process and suggested waiting for at least 14 days before submitting a complaint.
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